Support Agents

Fin is Intercom's AI customer service agent that uses large language models and your company's support content to answer customer questions instantly. It resolves common queries, handles complex conversations, seamlessly escalates to human agents when needed, and learns from every interaction to improve over time. Trusted by thousands of businesses.

Ada is an enterprise-grade AI customer service platform that automates support across chat, email, phone, and social channels. It uses generative AI trained on your knowledge base to resolve customer inquiries, integrates with CRM and backend systems, and provides analytics to continuously improve automation rates and customer satisfaction.